IVR Automation
Replace outdated press-1-for-sales menus with AI-driven conversational IVR. Built on open-source speech models that run entirely on your infrastructure.
The Problem with Legacy IVR
Traditional Interactive Voice Response systems force callers through rigid menu trees. Press 1 for sales. Press 2 for support. Press 0 to speak to an operator — which then puts them on hold for 20 minutes.
The result: caller frustration, high abandonment rates, and operators fielding calls that should have been resolved automatically.
Existing AI-powered IVR solutions from major vendors solve this — but at the cost of sending every conversation to a cloud API, creating privacy risks, ongoing per-minute costs, and vendor dependency.
What We Build
Callers speak naturally — "I need help with my invoice" — and the system routes them correctly. No menu memorization, no miskey frustration. Intent detection with 95%+ accuracy on business-domain vocabulary.
IVR queries your internal systems in real time. Customer identified by phone number? Pull their account status, open tickets, order history. Agents receive full context before the call is even connected.
Appointment booking, order status, balance inquiries, FAQ answers — handled by AI without human involvement. Escalation to a live agent only when genuinely necessary.
Every call recorded and transcribed locally. Searchable archive, automatic PII redaction, compliance-ready retention policies. No transcription data leaving your datacenter.
Whisper supports 100+ languages. The IVR automatically switches to the caller's language mid-conversation. Deploy once, serve internationally.
Volume trends, resolution rates, peak times, common intents, escalation reasons. Data-driven optimization of your call flows with no third-party analytics vendor.
Technology Stack
End-to-end latency (speech in → voice response out) under 800ms on an 8-core server with Faster-Whisper and a quantized 7B LLM. Imperceptible to callers — indistinguishable from a human response pause.
Use Cases
Patients book, reschedule, and cancel appointments by speaking naturally. HIPAA-compliant because no data leaves the hospital network. Integrated with scheduling systems.
Account balance inquiries, fraud alerts, payment arrangements. Sensitive financial conversations stay on-premise. Automatic escalation with full context for complex cases.
Caller says package number, system pulls real-time tracking data and responds in natural language. Handles thousands of concurrent calls with no operator involvement.
Tax queries, permit status, utility connections — government call centers handling sensitive citizen data require on-premise AI. GDPR-compliant by design.