What Is an Agentic Workflow?

Beyond Chatbots and Simple Automation

A traditional automation script is rigid — it follows a fixed sequence of steps. A chatbot answers questions. Neither can handle the messy, conditional, multi-system complexity of real business processes.

An agentic workflow is different. It uses one or more AI agents that:

  • Break a high-level goal into a dynamic plan of sub-tasks
  • Use tools (APIs, databases, browsers, code execution) to accomplish each step
  • Evaluate results and revise the plan when something doesn't work
  • Coordinate with specialized sub-agents for tasks requiring specific expertise
  • Produce a verifiable output — not just an answer, but an action taken in the world
Example

Invoice Processing Agent

Receives PDF invoice by email → extracts line items via Document AI → matches against purchase orders in ERP → flags discrepancies → routes for approval if over threshold → posts to accounting system → archives with metadata. Zero human touch for 94% of invoices.

Example

Competitive Intelligence Agent

Runs nightly → scrapes competitor pricing pages, job boards, press releases → cross-references against your product catalog → generates structured diff report → posts to Slack with analysis and recommended responses.


Frameworks We Deploy

Open Source Agent Stacks

Multi-Agent

CrewAI

Role-based multi-agent orchestration. Assign agents specific roles (Researcher, Writer, Analyst, Reviewer) with defined goals and tools. Agents collaborate to produce outputs no single agent could achieve. Ideal for document production, research pipelines, and content workflows.

Stateful

LangGraph

Graph-based workflow orchestration from the LangChain ecosystem. Defines agent workflows as directed graphs with conditional branching, human-in-the-loop checkpoints, and persistent state. Production-grade — handles complex, long-running pipelines.

Autonomous

AutoGPT

Long-horizon autonomous task execution. Given a high-level goal, it plans and executes without step-by-step human guidance. Best for exploratory tasks — research, discovery, and open-ended analysis where the path isn't fully known upfront.

Engineering

OpenHands (OpenDevin)

Software engineering agent that writes code, runs tests, debugs failures, and submits pull requests. Trained for code tasks — ideal for automating repetitive development work like migrations, refactoring, and test generation.

Team Simulation

MetaGPT

Simulates a software company with distinct agent roles — product manager, architect, engineer, QA. Given a feature request, it produces a full software specification, architecture diagram, and working code.

Custom

Bespoke Agent Systems

When standard frameworks don't fit, we build custom orchestration layers. Python-native, tested, and integrated with your existing systems. Full source ownership for the client.


Service Offering

What We Deliver

Discovery & Design

  • Process mapping — document the current workflow in full detail
  • Automation opportunity scoring — effort vs. impact matrix
  • Agent architecture design — which agents, which tools, which frameworks
  • Data flow and security review — what the agents can access and why
  • Success metrics definition — what does "it's working" look like?

Build & Deploy

  • Agent implementation and tool integration
  • Testing against real scenarios — not just happy paths
  • Human-in-the-loop checkpoints where oversight is required
  • Monitoring dashboard — agent activity, success rates, failure analysis
  • Runbook documentation for your team

Use Cases by Industry

  • Finance: Automated reconciliation, fraud pattern research, regulatory filing preparation
  • Healthcare: Prior authorization research, clinical trial eligibility screening, compliance documentation
  • Logistics: Supplier onboarding verification, shipment exception handling, carrier communication
  • Legal: Contract review and clause extraction, case research, precedent discovery
  • HR: CV screening and shortlisting, onboarding workflow coordination, policy Q&A
  • IT: Log analysis and incident triaging, automated remediation playbooks, code review
Discuss Your Process

Case Study

Pharmaceutical Supply Chain Agent

Multi-Agent · On-Premise · LangGraph

Automated Supplier Compliance Monitoring

A pharmaceutical distributor needed to continuously monitor 80+ active suppliers for GMP compliance — tracking regulatory body announcements, supplier certification expiry dates, and news of quality incidents. The manual process required a full-time analyst reviewing dozens of sources daily.

UNYGMS deployed a LangGraph-based multi-agent system with three specialized agents: a Monitor Agent that ingests regulatory feeds and news sources, a Classifier Agent that determines relevance and severity, and a Reporter Agent that generates structured risk alerts. The system runs on-premise on a single server, produces daily compliance reports, and surfaces critical alerts within 15 minutes of publication.

80+
Suppliers Monitored
15m
Alert Latency
1
Syseng Workload Dropped
100%
On-Premise
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